FAQs

Do I have to be home during the service?

No, being at home is not necessary! As long as we can access your yard, we can finish the service. For your convenience, we will send you a text notification when we are on our way, so you will always know when to anticipate our arrival. We will also provide a photo of the closed gate upon our departure.

Does Pick a Poo clean up the entire yard?

Yes, that's what we do, we'll scoop any area of your house that has pet waste issues.

What areas do you serve for pet poop removal?

We serve Burke, Fairfax, Fairfax Station, Springfield, Clifton and surrounding areas.

How can I recognize you when you get here?

We will arrive in a Pick a Poo clearly marked vehicle and our technician will arrive in identifiable uniforms with our logo.

Are you insured?

Absolutely, we are not only insured but licensed and background checked.

Service and Cleaning

What does a typical cleanup include?

Each visit includes a thorough removal of pet waste from your yard, secure bagging, and proper disposal in your trash bin or where you desire. Our dog waste removal service is designed to keep yards in Burke and surrounding areas clean, sanitary, and ready to enjoy.

How often can I schedule service?

We offer weekly, twice a week, every other week (bi-weekly) and one time cleanups.

Do you service all yard sizes?

Yes. Pricing may vary based on yard size and number of pets.

Will my pets be safe?

Ensuring the safety of your pets is our top concern. We make sure that our employees are vetted and background checked. We provide a reminder the day prior to your service and will send a text message when on our way with a estimated time of arrival. Once the job is completed, we will secure your gate and take a picture. Our team sanitizes equipment after each yard visit to avoid cross-contamination. We are also going to notify you with any irregularities with your dog's poop that may indicate health concerns.

How is the pet waste disposed?

We double-bag the waste and place it in your trash bin or in any other location you prefer at your home.

Safety and Your Pets

Is your service safe for my pets?
Yes. Safety is a priority. We take care to ensure your pets are safe during every visit. Once the job is completed, we will secure your gate and take a picture. Our team sanitizes equipment after each yard visit to avoid cross-contamination. We are also going to notify you with any irregularities with your dog's poop that may indicate health concerns.

Do you clean your tools between visits?
Yes. All tools and footwear are cleaned and sanitized between properties.

Do I need to be home during service?
No, as long as we have access to your yard, you do not need to be home. We only kindly request to let us know in advance if your pet is aggressive and have them secured during our visit. You can add this information in your Client Portal.

What are the payment options for your service?

To make things easy, we provide secure automatic billing for a seamless experience. Once your payment method is set up for your first clean up, your payments will be processed automatically for the service plan you choose. You can log in to your Client Portal at any time to review or update your billing information.

We keep your payment information safe and your details private every step of the way.

Billing and Payments

How does billing work?

Billing is simple and automatic based on your selected service frequency. 

* Your card will be charged the agreed‑upon price before your initial cleanup. After that first service, you will be billed a prorated amount for the remainder of the month. Moving forward, all regular service charges will occur on the 1st of each month.

* We will send you invoices according to your billing option and billing cycle and your card will be auto-debited according to NET terms on your account.

If at any time, you have questions about your service or would like to change your card information or cancel monthly service, please contact us via email, Client Portal, or phone.

Is my credit card information secure?

Yes. All payments are processed through Stripe a secure, encrypted payment  processing platform to protect your payment details at all times.

What about data storage?

All client data is stored safely on secure servers with restricted access only for operations.

Do you share my info?

Your information stays private and never shared with third parties without consent.

How do I update my billing information?

Simply login into your Client Portal or contact us by email to update your details anytime.

How can I be sure Pick a Poo is safe with my payment information?

Our system takes privacy seriously, uses trusted payment gateways and follows strict security protocols to protect your data.

Can I cancel or change my service?

Yes. You can update, pause or cancel your service at any time in your Client Portal under Subscriptions. 

Do I have to sign a contract for poop scooping services?

No contracts required! You may begin, pause or discontinue your subscription at any time by adjusting your Client Portal or contacting us.

Scheduling and Getting Started

How do I sign up?
You can sign up for your first clean up easily by clicking here or in any Book Now button or Free Quote button and fill out the form and follow a few steps.

Where do I login for my follow up clean ups?

Please go to your Client Portal.

What happens on the first visit?
The first visit may take a little longer depending on yard condition, especially for one-time cleanups. For your convenience, we will always send you a text notification when we are on our way, so you will always know when to anticipate our arrival. We will also provide a photo of the closed gate upon our departure.

Can I reschedule a visit?

Yes. You can make your changes on your Client Portal. Also, you can contact us ahead of time and we will adjust your schedule as best we can.

Have More Questions?

Do you work in the rain?
Rain, shine or snow—dogs don’t stop doing their business and neither do we.

Pick a Poo operates year-round, keeping your yard clean in every season.

* We only stop our services during thunder, red code heat waves or heavy snow. 

Do I need to unlock my gate?
Yes, please ensure we have clear and safe access to your yard.

What are the Terms and Conditions?

Please click on this Link for our Terms and Conditions.

Weather and Service Conditions